Using IMAPSync for Email Transfers

How to Use IMAPSync in DirectAdmin

OnePoundEmail offers the IMAPSync plugin, providing a straightforward interface for email transfers with no technical knowledge required.

1. Log in to your DirectAdmin control panel.
2. Navigate to E-Mail Manager → IMAPSync Migrations.
3. Click IMPORT E-MAILS.
4. Enter the details of your source account (your old email provider):
   • IMAP server address
   • Email username and password
5. Select your OnePoundEmail destination account details.
6. Click START MIGRATION and wait for the transfer to complete.

Best Practices

• Create your destination email accounts in OnePoundEmail before starting the migration.
• Test with a small or less important mailbox first to make sure the process works smoothly.
• Schedule the migration during low-usage times for better performance.
• Verify your DNS settings (MX, SPF, DKIM) are correct after migration.
• Update your email clients with your new OnePoundEmail account details once done.

Common Issues and Solutions

• Connection Problems Check that IMAP access is enabled on your source account and that no firewall is blocking port 993.
• Missing Emails Confirm that all folders are selected and correctly mapped before starting the transfer.
• Authentication Errors Double-check your username and password. Many providers (Google, Apple) require an app-specific password rather than your regular login.

After Migration

• Verify that all emails have transferred correctly by checking your folders.
• Update your DNS records (MX, SPF, DKIM, DMARC) to point to OnePoundEmail - see the Managing DNS Records guide.
• Keep your old email account active for a short transition period, just to be safe.
• Update all your devices and email clients with your new OnePoundEmail account settings.