Common Login Issues

If you’re having trouble logging into your OnePoundEmail or DirectAdmin account, here are some common issues and how to resolve them.

1. Incorrect Username or Password

• Double-check your username and password for typos.
• Passwords are case-sensitive.
• If you forgot your password, use the Forgot Password link on the login page to reset it.

Please note: If you copied your credentials from your welcome email, please ensure no additional characters are added. You can do this by pasting into notepad and comparing.

2. Account Locked or Disabled

• Multiple failed login attempts may temporarily lock your account.
• Wait 15 minutes and try again, or contact support to unlock your account.

3. Browser Issues

• Clear your browser cache and cookies.
• Try logging in with a different browser or incognito/private mode.

4. Two-Factor Authentication (2FA) Problems

• Make sure your 2FA device is synced to the correct time.
• If you lost your 2FA device, contact support for recovery options.

5. Network or Firewall Restrictions

• Check if your network or firewall is blocking the login page or port.
• Try logging in from a different network or device.

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If none of these solutions work, please contact our support team with details for assistance.