Migrating from Outlook.com to OnePoundEmail

Overview

You can migrate emails from Outlook.com, Hotmail, or Live accounts to your OnePoundEmail mailbox using the built-in IMAPSync plugin in your DirectAdmin control panel. This guide walks you through the web-based process—no command line needed.

Step-by-Step Instructions

1. Prepare Your OnePoundEmail Mailbox

Make sure you've already:

• Created the destination email account in OnePoundEmail
• Logged into DirectAdmin and confirmed it’s working

2. Enable IMAP on Outlook.com

IMAP is enabled by default for Outlook accounts, but you should double-check:

• Visit https://outlook.live.com/
• Click the gear icon → View all Outlook settings
• Go to Mail → Sync email
• Ensure IMAP is enabled

If you use 2FA, generate an app password at https://account.live.com/proofs/AppPassword

3. Log into DirectAdmin

• Access your DirectAdmin panel via your hosting account
• Go to E-Mail Manager → IMAPSync Migrations

4. Start the IMAPSync Transfer

On the IMPORT E-MAILS screen:

• Source (Outlook.com):

  • Host: imap-mail.outlook.com
  • Port: 993
  • SSL: Enabled
  • User: Your full Outlook email address (e.g., [email protected])
  • Password: Use your regular Outlook password or app password if 2FA is enabled

• Destination (OnePoundEmail):

  • User: Your new OnePoundEmail email address
  • Password: Your OnePoundEmail password

Click START MIGRATION and allow the process to complete.

Best Practices

• Start with a test migration using a smaller or less important mailbox
• Avoid syncing during high-traffic hours for better performance
• Keep the Outlook.com account active during migration

Troubleshooting Tips

Problem	Solution
IMAP Authentication Failed	Double-check email and password. Use app password if 2FA is on
Connection Refused	Ensure port 993 is used and SSL is enabled
Some Emails Missing	Retry the sync or split the sync into batches

Post-Migration Steps

• Update your email apps with OnePoundEmail settings
• Update MX, SPF, DKIM, and DMARC records if changing your domain
• Keep your Outlook.com account live for a brief transition period

Need help? Contact our friendly support team.